Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Order Processing

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Orders are not processed on weekends and holidays. Products ship within 2-3 business days.  During Sales/promotions, processing times may take up to 3-5 business days.  Processing times for wigs can take up to 24 business days.

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Payment Terms 
 

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law.

Your billing and shipping address must match in order to complete a transaction on this site.

Shipping Policy 
 

All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-7 business days for orders with standard shipping to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 10 business days for delivery and are shipped via USPS Express. Lola’s Level reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Refund and Exchange Policy

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All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products.

Replacements 
 

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 14 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of the entire product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Replacement. If Lola’s Level verifies and agrees that the product is defective in any way, Lola’s Level will then replace the item.

Lola’s Level will cover the cost of shipping the exchanged/new item back to the customer. If Lola’s Level does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without a replacement of product. 

 

Limitation of Liability 
 

Lola’s Level does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Lola’s Level will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Lola’s Level is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Lola’s Level is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

Errors and Shipment Delays 
 

We will not be responsible for shipment delays due to weather or other natural or environmental factors. All shipping errors must be reported within 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to send out a replacement product. However, the incorrect products must be returned to our office prior to re-shipping of products.

 

Lola’s Level 
P.O. Box 721077
Houston, TX 77272

 

International Shipments 
 

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.

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